fdiconnect update -giconnect news

SIGNUP PROBLEMS, ONLINE TRAINING + OTHER ISSUES

I know there have been sign up problems and other issues. I want to make
sure that you are aware of what happened and what's being done.
marco, I encourage you to give the company the time needed to make
the ordering & signup and delivery smooth and easy. 

Please remember - we aren't dealing with a 'startup' company that has

no track record or history.  Nor are we dealing with a company who has

promised to deliver things for months and never did.  We have a 6 year

old established, debt-free company that prior to this new division launch,

has never been late on anything, who has always done everything 1st

class.  They are more upset and frustrated over this than we are.  They

value their reputation just like we do and they will make sure all of

this is brought up to their standards of excellence.  Almost all of the

issues stem from the website problems talked about below.

The merchant processor that GiConnect used was in Israel and there are banks that automatically decline any processorin the Middle East and that has caused problems.  FDI is in the process of changing all proccessing of credit cards over to the processor in the US that they have used for 6 years with no problems.

Some of you may not be aware that the websites on the telecom side could not
handle the volume that we put to it so fast (10,000 in 2 hour) plus the fact

that the core programming got corrupted when migrating the FDI database

into the telecom division.  This created a nightmare for everyone.  FDI was

told that the GiConnect sites could handle it...but their IT people just didn't

have enough knowledge to know.  But then, who really does?  Microsoft

probably have the best IT professionals in the world.  They beta test every

product for at least 2 years.  And yet, EVERY product they've brought out...

once it gets hit by lots of people, they find bugs, things that don't work and

out come the patches, the hot fixes, the service packs.  And we hit the GiConnect

system hard and fast.

FDI has taken over the development and management of the telecom websites.

We are seeing improvements everyday - but most of the work is happening

behind the scenes as they are rebuilding it from scratch.  They have programmers

working 24/7 on this.  Within the next 7 days, we should see MAJOR improvements

in the working of the software - and all FDI sites communicating with each
other.  Then watch for intense content improvement to happen.  And things

to become simple.

Next week the 'training' material that is online will be open to everyone - not

just those US reps with a FDI ID.

In addition, they have received over 30,000 emails.  Many have written a new

email everyday on the same issue because they didn't get a response fast

enough.  Others passed their emails upline and the upline sent the same

emails in.  So, now, this has caused a HUGE baglog plus problems of...has

this problem been already solved or this is something new for the same

person.  Please, only email 1 time to the appropriate department so we

all get our emails handled as quickly as possible.

We have an awesome company here with great, proven products and a

compensation plan that none can compare with.  Some of you are going

to lose out on a fortune because you aren't willing to give the company

30 days to straighten out the problems.  We are 2 weeks out of launch.

That's it.  We are 2 weeks behind.  That's ALL.  I know this company,

I know they will correct it all and we will have something that we will be

very proud of and be very glad to be a part of, and something that wil

continue to be here for the 'long haul' and create fortunes.  Yes, I still

believe that there are people here that will earn literal millions in the next

12 months.  The question is, will you be one of them?  I plan on being

on of those.

I hope this has helped to answer some of the questions for you.

The only way we're going to lose is if we quit!

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